Support

For licences over 1 year old, there is an optional support cost of £99 per annum per keycode. The majority of our customers do not need any support at all. However some need additional help with problematic drawings or QuickScale not running correctly.

For licences under 1 year old, we will talk you through how it works/taking measurements etc at no cost.

If your QuickScale stops working, look at the My QuickScale doesn’t work below. If your QuickScale still doesn’t work, email: [email protected] with your keycode and a description of what is going wrong.

System Requirements

• Windows 10 or 11
• .Net Framework – version 4.0 of the Microsoft .Net Framework must be installed on your pc. This should be present by default on most modern windows pc’s
• Memory – 2GB ram is recommended as a minimum
• Hard disk space – depending on the QuickScale edition you will need between 50MB and 60MB of free disk space. The installer files are automatically deleted when installation has completed and the finished installation takes up between 30MB and 40MB of disk space.

Cloud files, servers or shared drives

QuickScale is not currently designed to work with cloud files or servers or shared drives. Drawings must be saved to the pc/desktop before they are opened in QuickScale. If there is a green tick or blue cloud icon alongside the PDF, this usually means it is stored on a cloud or server.

Please be aware that QuickScle does not support computers with 4K (or more) monitors.


Apple Mac

Although QuickScale is a windows application, it is possible to run the program on Mac using a suitable windows emulation environment such as:
• Apple boot camp
• Parallels desktop for Mac
• VMWare Fusion
• Crossover

Note: QuickScale is not supported on ARM-based Windows 11 systems running on an Apple Mac M1, M2 or M3.
 

Using QuickScale

Click on your relevent issue to view PDF:

Add Measurements Together

Annotations

Calculating Pitched Roof

Categories

Change Colour

Counting Items

Decimal Points

Deduct Areas

Export Dimensions

Font Size

Imperial Or Metric

Insert Or Add Point

Measure The Area Of A Circle Or Arch

Move A Measurement Point

Name A Measurement

Print Without Measurements

Printing

Scale A PDF

Show And Hide Measurements

Shuffle Information To Suit Your BoQ

Snap To And Set Square

Swap Between Area And Perimeter

Taking Measurements

Volumes

Zooming

QuickScale Tips

Click on your relevent issue to view PDF:

Find Your Keycode

Missing Measurements

Safely Remove A USB

Updates

USB

Safely remove the USB to avoid losing data. Click on the Safely Remove Hardware icon on the taskbar. If you don't see it, select Show hidden icons . Select the hardware you want to remove.

We cannot replace lost or missing USB’s.

If you leave your USB/pc at home/in the office or you go on holiday, we cannot provide you with a free licence to use in the meantime.

Keycode

Keep the keycode = you must keep track of your keycode and keep it handy for updates or errors. There is a £15 fee to have your keycode resent to you. To find the keycode, either look at the licence email you received when you purchased, or open QuickScale and click on the View tab then About and you will see the keycode there.

Don’t uninstall = once the keycode has activated it will not activate again. There is a cost to have your keycode reprogrammed back into a new licence so that it will install again.


If you are lucky enough that your 30 day licence does not stop running after it is meant to, we will not be able to provide you with free support after the date it should have expired.
 

My QuickScale Doesn't Work

For all licences:

Update

Do an update on this page https://www.quickscale.co/update.html
The keycode is in the email you were sent when you purchased.

The USB works on some pc’s but not others in the same office.
There may be different versions of windows/antivirus etc on the different pc’s. Do an update on the pc where it wont run.

2 Screens

Were you last using 2 screens? Part of QuickScale may be hanging on the 2nd screen.
Close down all screens and restart QuickScale.

Delete the .dat file

Desktops

Click on the C: drive, then Users etc as this link below.
C:\Users\[yourname]\AppData\Local\QuickScale\Standard\_qsData
There is a file called quickscale.dat which is either listed under _qsData, or in the _qsData folder itself.
Only delete quickscale.dat and not the entire _qsData.

USB’s

Click on the USB drive eg E or F
There is a file called quickscale.dat which is either listed under _qsData, or in the _qsData folder itself
Only delete quickscale.dat and not the entire _qsData
 

Drive not recognised

If you receive an error message saying that the drive from which you are running QuickScale is not the recognised drive:
Do an update
 

Chkdsk error on USB

Run the chkdsk = right-click on the USB drive in File Explorer (eg E or F), select Properties, select the Tools tab, click the Check button in the Error checking section.
 

The errors below will require assistance from our team for which you will need to purchase the support package of £99 per annum per keycode.
The support package is required for licences bought more than 1 year ago.
Support can be purchased from here

If the accept button is greyed out when updating
Email a screenshot of this to [email protected] for assistance.

Update doesn’t find QuickScale
The update should locate your QuickScale and update it.
The keycode will know to look for either a desktop or USB licence:
• Desktop – email a screenshot of the error message to [email protected] for assistance
• USB – see USB not recognised below

USB not recognised
If the USB does not ping when plugged in, try it in a different port or a different pc.
To see if the USB itself is working, try adding a new folder = Right click on the USB drive (E or F etc), select New then select Folder.
If it will add a folder, the USB itself should be working.
If it wont add a folder, the USB may have become corrupt.

Corrupt USB
Email [email protected] with a brief description of what is going wrong with the USB and the attempts taken to correct it.
Send a screenshot of the error message, or the failed update, or the files on the USB and your keycode.
Please obtain a 2GB USB and we will help you move QuickScale to the new USB.
If you do not have the support package and your licence is over 1 year old, there will be an admin fee of £33 for this.
Please purchase on this link and copy and paste your keycode into the delivery instructions section:
https://shop.anyscale.co/Administration-fee

Zero-byte PDF
Email the PDFs to [email protected] with a brief description of what is going wrong.

The drawing has errors – errors when opening a drawing
If the drawing is slow to open or if information is missing, double click on the PDF and open it in Adobe, not QuickScale.
If Adobe picks up an error, you will need to obtain a new copy from your client.
If Adobe does not pick up an error, email the PDF’s to [email protected] and we will try to correct them.

Some things you can try yourself:

Try flattening the layers of the drawing
There are many free and simple flattening apps online. Google “flatten pdf free”.

Is the drawing on a server or cloud file?
It should be saved to your pc/desktop before you open it in QuickScale.

Correcting drawing errors – if you have Acrobat Pro X:

1. Open the offending PDF in Acrobat Pro X

2. Choose the following menu sequence: File/Save As.../More Options/Encapsulated PostScript. This generates a file with a .eps file extension. (If the PDF can’t be converted to EPS format then try either (a) PostScript format (.ps extension) of (b) TIFF format. Which-ever one works, the resulting image file should be converted back to PDF. This process is known a ‘re-frying’ a PDF.

3. Close the PDF.

4. Drag the .eps file from File Explorer into Acrobat and then do File/Save As.../PDF... and save the converted .eps file as a PDF document.

Note that this method is NOT recommended for PDFs that have some existing QuickScale measurement data as the data will be lost. But, for ‘unmeasured’ PDFs it usually works fine and is quick.

Antivirus
When downloading or activating QuickScale, the antivirus may block some QuickScale files.
Temporarily disable the antivirus until the download/activation is complete.
If you are unsure how to do this, google “how to temporarily disable [your antivirus name]”.
If your antivirus constantly deletes QuickScale files, add QuickScale to its exclusion list.
If you are unsure how to do this, google “add programs to [your antivirus name] exclusion list”.
Some anti-virus programs are reporting one or more parts of QuickScale as either a trojan or a virus.
QuickScale is NOT a virus/trojan.
Any warning you may get - providing you download QuickScale from our website - is a false-positive.

No Licences Available
This means your QuickScale has already activated and wont activate a second time.

Your company IT security
Check to see if your company has a policy to block USB’s.

Drawing it too large
Please see our Other Services page. There is a free link to extract pages from a multi-page PDF to make a smaller file.

Height wont export to a spreadsheet
Click on the view tab and tick the height box

Dimensions pane (spreadsheet alongside the drawing) is missing
Click on the view tab and tick the dimensions box. If this doesnt help, delete the .dat file as described above.

Microsoft Edge stops QuickScale from opening
Click on the 3 dots symbol ... to the right of the screen and select Keep
 

If your QuickScale still wont work, please email [email protected] with your keycode and a brief description of what is going wrong. If your licence is over 1 year old, you will need a support package which can be purchased here