New Windows October 2018 Update

New Windows October 2018 Update

New Windows October 2018 Update.  QuickScale Issue.

We have discovered a problem with the new Windows 1809 Update (released on 3rd October 2018) that causes QuickScale to hang.

The problem manifests itself when you click the Open button on QuickScale.  You get an unhandled exception dialog with the message: "Visual Styles-related operation resulted in an error because visual styles are currently disabled in the client area."  None of the buttons on the dialog respond to clicking and the only way to close QuickScale is via Task Manager. 

We are urgently looking into a fix for the issue.

For any customer affected by this update, we suggest that, for the time being, they revert back to the previous Windows version (1803).

To revert back to the previous Windows 10 version open Windows Settings, select ‘Update & Security’ then select ‘Recovery’ then select ‘Go back to the previous Windows 10 version’ and click the ‘Get Started’ button.

As soon as we have a resolution, we’ll let you know.